Courses Available

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 Easy to use courses suitable for any user.

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Learning outcomes are clear and easy to understand.

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Cartoon style humour makes compulsory courses less tedious.

IT and Computing Applications

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Certificates of completion provided.

COURSES AVAILABLE

Workplace Compliance

• The SAFE Files Workplace Bullying

• The SAFE Files Electronic Communication and Social Media in the Workplace*

• The SAFE Files Consumer Law

• The SAFE Files Sexual Harassment in the Workplace

• The SAFE Files Misleading Conduct and Competition Law

• The SAFE Files Equal Opportunity inEmployment

• The SAFE Files Work Health & Safety

• The SAFE Files Privacy

Equal Opportunity and Sexual Harassment

• EEO-Best Practice Recruitment Guidelines

• FairWorkAct (2009)

• ComplianceEssentials Equal Opportunity inEmployment

• ComplianceEssentials Sexual Harassment in theWorkplace

• ComplianceEssentials (New Zealand) Equal OpportunityinEmployment

• ComplianceEssentials (New Zealand) Sexual Harassment in theWorkplace

• Disability Awareness

• Discrimination and EEO

• Discrimination and EEO for Managers

• Discrimination, Harassment and Bullying

• Diversity in the Workplace

• Mental Health Awareness

• Mental Health Disclosure

• Sexual Harassment Prevention

• Sexual Harassment Prevention for Managers

• Workplace Bullying and Occupational Violence

• Workplace Bullying and Occupational Violence for Managers

• WHS & EEO (Combined Course)

Ethics and Conduct

• Ethics and Conduct (V2)

• Code of Conduct-Victorian Public Sector

• Anti-Money Laundering

• Charter of Human Rights and Responsibilities

• Code of Conduct for the Queensland Public Service

• Fraud Awareness

• Whistleblowers

• Whistelblower protection (QLD or SA)

• Accountable and Ethical Decision Making (WA)

• Business Continuity Management

• Business Travel Arrangements

• Code of Conduct

• Competition and Consumer Act Awareness

• Conflict of Interest

• Corporate Governance

• Fraud and Corruption Awareness

• Freedom of Information Act (ACT, SA, VIC or WA)

• Global Anti-bribery and Corruption

• Information Privacy Awareness (ACT, QLD or VIC)

• Mandatory Reporting (ACT, NSW, QLD, SA, VIC or WA)

• Privacy and Data Protection Awareness (Vic)

• Privacy and Personal Information Protection (NSW)

• Privacy Awareness

• Procurement Guidelines

• Protected Disclosures (NSW or VIC)

• Public Access to Government Information (NSW)

• Public Interest Disclosures (ACT or WA)

• Recordkeeping Awareness (WA)

• Records Management

• Right to Information (QLD)

• Risk Management

• Understanding Workplace Rights

• Victorian Charter of Human Rights and Responsibilities

• Anti-Money Laundering and Counter-Terrorism Financing

• Insider Trading Awareness

Health and Safety in the Workplace

• Armed Robbery Survival Skills

• Asbestos Awareness

• Advanced Health and Safety

• Alcohol and Other Drugs in the Workplace

• Chain of Responsibility Code of Practice

• Confined Space Entry

• Construction Safety Orientation

• Contractor Management

• Dimensions and Indivisible Loads (CoR)

• Driver Safety

• Electrical Safety

• Emergency Procedures

• Ergonomics

• Fatigue Management

• Fatigue Management Duties of Off-Road Parties (CoR)

• Dimensions and Indivisible Loads (CoR)

• Fire Safety

• First Aid Refresher

• Food Handling and Hygiene Procedures

• Food Safety Standards

• Forklift Safety

• Hand Hazard Awareness

• Hand Hygiene

• Hazard Identification

• Hazardous Manual Task

• Health and Safety Committees

• Health and Safety Representatives

• Hearing Conservation

• Hot Work

• Incident Investigation

• Introduction to Safety Leadership program

• Injury Management

• Laboratory Safety – Biological Hazards

• Laboratory Safety – Chemical Hazards

• Load Restraint (CoR)

• Lock Out / Tag Out

• Managing Safety and Health for Appointed Persons (WA)

• Manual Handling

• Manual Tasks

• Manual Tasks for Construction Workers

• Office Safety

• OHS Awareness (VIC)

• OHS for Managers (VIC)

• OHS Awareness (WA)

• OHS for Managers (WA)

• Personal Protective Equipment

• Plant Safety

• Resources Worker Safety

• Safe Work Planning (SWMSs and JSAs)

• Solvents

• Spill Prevention and Control

• Transporting Dangerous Goods (CoR)

• Warden Instruction

• Weight of Loads (CoR)

• WHS Awareness

• WHS for Managers

• WHS for the Retail Industry

• WHS Risk Management

• Working at Heights

• Working Outdoors

• Working with Silica Dust

• Working Near Services

• Workplace Inspections

• Compliance Essentials Work Health and Safety

• Compliance Essentials Workplace Bullying

• Compliance Essentials New Zealand Work Health and Safety

• Compliance Essentials New Zealand Workplace Bullying

• Introduction to Safety Leadership (WHS) program

• Communication, Consultationand Representation (WHS)

• How to manage WHS (WHS)

• Incident Management (WHS)

• The Risk Management Process (WHS)

• Makingand Reviewing Emergency Plans (WHS)

• OHS Awareness (Vic)

• OHS for Managers (Vic)

• OHS Awareness (WA)

• OHS for Managers (WA)

• OHS Communication and Consultation

• OHS How to Createa Safety Culture

• OHS Incident Management

• OHS How toFormulate Workplace Emergency Plans

• OHS Risk Management Process

• OHS Working at Heights

• OHS Emergency Management

• OHS Plant Safety

Inductions

• Call Centre Worker Safety Induction

• Contractor Induction (High Risk)

• Contractor Induction (Low Risk)

• Construction Worker Safety Induction

• Employee Induction

• Health Services Induction

• Hospitality Worker Safety Induction

• Human Services Worker Induction

• ICT Worker Safety Induction

• Laboratory Induction

• Manager Induction

• Manufacturing Worker Safety Worker

• Nursing Worker Safety

• Office Worker Safety Induction

• Officer Due Diligence Induction

• On-Hired Employee Safety Induction

• Retail Worker Safety Induction

• Site Induction

• Store Worker Safety Induction

• Transport & Logistics Safety Induction

• Working Alone Safety Induction

• Work Health & Safety Induction for Jobseekers

• WHS Induction for Permanent Employees

Chain of Responsibility

• Chain of Responsibility Code of Practice

• Dimensions and Indivisible Loads

• Fatigue Management Duties of Off-Road Parties

• Heavy Vehicle Driver Fatigue

• Introduction to Chain of Responsibility

• Load Restraint

• Transporting Dangerous Goods

• Weight of Loads

Privacy

• Privacy – The Victorian Health Records Act (V2)

• Privacy – The VictorianInformation Privacy Act (V2)

• Privacy – The Queensland Information Privacy Act (V2)

• Compliance Essentials Privacy

• Compliance Essentials New Zealand Privacy

Trade Practices and Consumer Affairs

• Compliance Essentials Consumer Law

• National Consumer Credit Protection Act Awareness

• National Credit Code Awareness

Management and Business Skills

• A Guide for Supervising On-Hired Staff

• Building Teams

• Business Etiquette

• Business Writing Skills

• Change Management

• Conflict Resolution for Employees

• Creating eLearning Modules

• Customer Service

• Designing and Delivering Presentations

• Developing Client Relationships

• Emotional Intelligence in Leadership

• Engaging and Motivating Employees

• How to Communicate Effectively

• Leadership

• Making Decisions

• Managing Difficult Situations

• Managing the Discipline Process

• Managing Workplace Conflict

• Performance Management

• Planning and Running Events

• Problem Solving

• Project Management

• Running Effective Face-to-Face Training

• Running Effective Meetings

• Time and Priority Management

• Understanding Body Language

• Understanding Interpersonal and Behavioural Styles

• Writing Effective Emails

Customer Service and Sales - B2B

• Creating Business Blogs

• Business-to-Business Sales Training program

• Understanding and ManagingtheSalesProcess

• Closing and Objection Handling

• Defining the Target Market

• Introduction to Sales

• Managing the Sales Conversation and Understanding Client Needs

• Networking Skills

• Prospecting and Leads Generation

• Prioritization and Planning

• Telephone Sales

Customer Service and Sales - B2C

• Retail Excellence

• Personal Excellence

• Developing Customer Relationships

• Developing Client Relationships

• Identifying Customer Needs

• Making Recommendations

• Challenging Situations

• State of Mind

• Problem Solving Strategies

• Critical Thinking

• Managing Complaints

• Personal Development

• Customer Interaction

• The Importance of Rapport

• Matching and Mirroring

• Pacing

• Customer Motivation

• Customer Service

• Discovery Questioning

• Listening Skills

• Features and Benefits

• Successful Recommendations

• Trial Closing

• Handling Objections

• Angry and Upset Customers

Management and Business Qualifications

Individual Modules - Diploma Level

• BSBADM502B_Manage Meetings

• BSBADM503B_Plan and Manage Conferences

• BSBFIM502A_Manage Payroll

• BSBHRM506A_Manage Recruitment, Selection and Induction Processes

• BSBMGT502B_Manage People Performance

• BSBCRT501A_Originate and develop concepts

• BSBADM504B_Plan or review administration systems

• BSBHRM505A_Manage remuneration and employee benefits

• BSBHRM507A_Manage separation/termination

• BSBLED502A_Manage programs that promote personal effectiveness

• BSBMGT515A_Manage Operational Plan

• BSBWOR502B_Ensure team effectiveness

Individual Modules - Certificate IV Level

• BSBFIA401A_Prepare Financial Reports

• BSBHRM404A_Review Human Resource Functions

• BSBHRM405A_Recruit, Select, and Induct Staff

• BSBHRM403B Support Performance Management

• BSBMGT401A_Show Leadership in the Workplace

• BSBMGT403A_Implement Continuous Improvement

• BSBMKG413A_Promote Products and Services

• BSBRES401A_Analyse and Present Research Information

• BSBSMB401A_Establish Legal and Risk Management Requirements of Small Business

• BSBSMB403A_Market the Small Business

• BSBSMB404A_Undertake Small Business Planning

• BSBWOR402A_Promote Team Effectiveness

• BSBFIA402A_Report on financial activity

• BSBCMM401A_Make a presentation

• BSBITU402A_Develop and use complex spreadsheets

• BSBREL401A_Establish Networks

• BSBSMB407A_Manage a small team

• BSBWRT401A_Write complex documents

• BSBADM405B_Organise Meetings

• BSBADM406B_Organise Business Travel

• TAEDEL301A_Provide work skill instruction

• TAEDEL401A_Plan, organise and deliver group-based learning

• TAE40110_Certificate IV in Training and Assessment

• BSB50207_Diploma of Business

• BSB50407_Diploma of Business Administration

• BSB50613_Diploma of Human Resources Management

• BSB51107_Diploma of Management

• TAE40110_ Assessor Skill Set

• TAE40110_Workplace Supervisor Skill Set

• BSB40407_Certificate IV in Small Business Management

Managing People and Business

• Building Teams

• Change Management

• Contributing to Innovation

• Key Accounts – How to Strengthen Client Relationships

• Good Manufacturing Practice

• Green Office

• How to Improve your Risk Awareness

• How to Manage Workplace Conflict

• How to Develop Business Plans and Budgets

• Introduction to Performance Management

• Introduction to Mentoring

• Introduction to Total Quality Management

• Implement Continuous Improvement

• Introduction to Change Management

• Lean Manufacturing

• Quality Management

• Recruitment and Selection (V2)

• Six Sigma

Sustainability and Environment

• Air Emissions Management

• Corporate Social Responsibility

• Environmental Awareness

• Resource Efficiency

• Sustainability Awareness

• Sustainable Energy Practices

• Waste Management

• Water Conservation

Self-Development

• How to Manage Stress

• How to Manage Priorities

• How to Communicate Effectively in the Workplace

• Business Writing Skills

• How to Write Effective Business Emails

• How to Write Effective Business Letters

• How to Manage Workplace Conflict

• Healthy Thinking

• Problem Solving

• Professional Telephone Etiquette

• Reading People program

• Stress Management

• Stress Management for Managers

• Work/Life Balance

Qualifications

Diploma

•BSB50207_Diploma of Business

•BSB50407_Diploma of Business Administration

•BSB50607_Diploma of Human Resources Management

•BSB51107_Diploma of Management

•BSB51413_Diploma of Project Management

Certificate IV

•BSB40212_Certificate IV in Business

•BSB40407_Certificate IV in Small Business Management

•BSB40507_Certificate IV in Business Administration

•BSB40812_Certificate IV in Frontline Management

•BSB41013_Certificate IV in Human Resources

•BSB51413_Diploma of Project Management

•TAE40110_Certificate IV in Training and Assessment

Individual modules

•BSBADM405B_Organise Meetings

•BSBADM406B_Organise Business Travel

•BSBADM502B_Manage Meetings

•BSBADM503B_Plan and Manage Conferences

•BSBADM504B_Plan or review administration systems

•BSBCRT501A_Originate and develop concepts

•BSBFIA401A_Prepare Financial Reports

•BSBFIA402A_Report on financial activity

•BSBFIM502A_Manage Payroll

•BSBHRM505A_Manage remuneration and employee benefits

•BSBHRM506A_Manage Recruitment, Selection and Induction Processes

•BSBHRM507A_Manage separation/termination

•BSBITU402A_Develop and use complex spreadsheets

•BSBLED502A_Manage programs that promote personal effectiveness

•BSBMGT401A_Show Leadership in the Workplace

•BSBMGT402A_Implement Operational Plan

•BSBMGT403A_Implement Continuous Improvement

•BSBMGT502B_Manage People Performance

•BSBMGT515A_Manage Operational Plan

•BSBMKG413A_Promote Products and Services

•BSBREL401A_Establish Networks

•BSBRES401A_Analyse and Present Research Information

•BSBSMB401A_Establish Legal and Risk Management Requirements of Small Business

•BSBSMB402A_Plan Small Business Finances

•BSBSMB403A_Market the Small Business

•BSBSMB404A_Undertake Small Business Planning

•BSBSMB407A_Manage a small team

•BSBWOR402A_Promote Team Effectiveness

•BSBWRT401A_Write complex documents

•TAE40110_ Assessor Skill Set

•TAE40110_Workplace Supervisor Skill Set

•BSBCMM401A_Make a presentation

•BSBWOR502B_Ensure team effectiveness

•TAEDEL301A_Provide work skill instruction

•TAEDEL401A_Plan, organise and deliver group-based learning

•TAEDEL402A_Plan, organise and facilitate learning in the workplace

•TAEDEL404A_Mentor in the workplace

•TAELLN401A_Address adult language, literacy and numeracy skills

Project Management

•Project Management – An Introduction (V2)

•Project Management – Essentials (V2)

Project Management Qualifications

•BSB41507_CertificateIV in Project Management

IT and Computing Applications

Access

•Access 2003 Introduction (Atomic)

•Access 2003 Intermediate (Atomic)

•Access 2003 Advanced (Atomic)

•Access 2003 Bundle (Atomic)

•Access 2007 Introduction (Atomic)

•Access 2007 Intermediate (Atomic)

•Access 2007 Advanced (Atomic)

•Access 2007 Bundle (Atomic)

•Access 2010 Introduction (Atomic)

•Access 2010 Intermediate (Atomic)

•Access 2010 Advanced (Atomic)

•Access 2010 Bundle (Atomic)

•Access 2013 (Atomic)

Excel

•Excel 2003 Introduction (Atomic)

•Excel 2003 Intermediate (Atomic)

•Excel 2003 Advanced (Atomic)

•Excel 2003 Bundle (Atomic)

•Excel 2007 Introduction (Atomic)

•Excel 2007 Intermediate (Atomic)

•Excel 2007 Advanced (Atomic)

•Excel 2007 Bundle (Atomic)

•Excel 2010 Introduction (Atomic)

•Excel 2010 Intermediate (Atomic)

•Excel 2010 Advanced (Atomic)

•Excel 2010 Bundle (Atomic)

•Excel 2010 Pivot Table (Atomic)

•Excel 2010 Charting (Atomic)

•Excel 2010 Statistical Analysis (Atomic)

•Excel 2013 Introduction (Atomic)

•Excel 2013 Charting (Atomic)

•Excel 2013 Evaluating Data (Atomic)

•Excel 2013 Frequently Used Formulas and Function (Atomic)

•Excel 2013 Bundle (Atomic)

•Excel 2013 Pivot Tables (Atomic)

Outlook

•Outlook 2003 (Atomic)

•Outlook 2007 (Atomic)

•Outlook 2010 (Atomic)

•Outlook 2013 (Atomic)

PowerPoint

•Powerpoint 2003 Introduction (Atomic)

•Powerpoint 2003 Advanced (Atomic)

•PowerPoint 2003 Bundle (Atomic)

•Powerpoint 2007 Introduction (Atomic)

•Powerpoint 2007 Intermediate (Atomic)

•Powerpoint 2007 Advanced (Atomic)

•PowerPoint 2007 Bundle (Atomic)

•Powerpoint 2010 Introduction (Atomic)

•Powerpoint 2010 Intermediate (Atomic)

•Powerpoint 2010 Advanced (Atomic)

•PowerPoint 2010 Bundle (Atomic)

•PowerPoint 2013 Animation and Effects (Atomic)

•PowerPoint 2013 Shapes and SmartArt (Atomic)

•PowerPoint 2013 Working with Pictures (Atomic)

•PowerPoint 2013 Adding Media (Atomic)

•PowerPoint 2013 Introduction (Atomic)

•PowerPoint 2013 Bundle (Atomic)

Project

•Project 2003 (Atomic)

•Project 2007 (Atomic)

•Project 2010 (Atomic)

Office

•Office 2013 (Atomic)

Microsoft Operating Systems

•Windows XP Tips and Tricks (Atomic)

•Windows XP Accessibility Features (Atomic)

•Windows XP Bundle (Atomic)

•Windows Vista Operating System (Atomic)

•Windows Vista Accessibility Features (Atomic)

•Windows Vista Mail (Atomic)

•Windows Vista Calendar (Atomic)

•Windows Vista Bundle (Atomic)

•Windows 7 Operating System (Atomic)

•Windows 7 Accessibility Features (Atomic)

•Windows 7 Bundle (Atomic)

ICT

•Acceptable Internet Use

•Electronic Communication and Social Media

•Information Security Management

Industry Specific Courses

Financial Services

• Anti-Money Laundering

• Anti-Money Laundering and Counter-Terrorism Financing

• Insider Trading Awareness

• Finance for Non-financial Professionals

• Managing Budgets

• National Consumer Credit Protection Act Awareness

• National Credit Code Awareness

• Procurement Guidelines

• Procurement Guidelines for ACT Government

• Procurement Guidelines for NSW Government

• Procurement Guidelines Queensland Government

• Procurement Guidelines Victorian Government

• Procurement Guidelines for WA Government

• Securing Payment Card Data

Welfare and Aged Care

•Positive Behaviour Support

•Introduction to Bed Safety

•Introduction to Harness Safety

•OHS for Aged Community Care

Chemicals and Hazardous Substances Management

• Hazardous Chemicals

• Labels and Safety Data Sheets

• Laboratory Safety – Biological Hazards

• Laboratory Safety – Chemical Hazards

• Solvents

• Spill Prevention and Control

• Working with Silica Dust

Local Government

•Accountable and Ethical Decision Making

•Records Awareness

Recruitment

• Effective Reference Checking

• Interviewing Skills and Techniques

• Mentoring Others

• Onboarding

• Performance Management for Managers

• Performance Management for Employees

• RCSA Code for Professional Conduct 2010

• Recruitment and Selection

• Strategic Talent Management

Health Care

• Abuse and Neglect

• Chronic Disease Guidelines

• Client Risk

• Code of Conduct

• CPR and BLS (Healthcare Workers)

• Death Procedures

• Decision Making and Consent

• Dementia

• Disability Awareness

• Emergency Management in Nursing

• First Aid

• Food Safety and Nutrition

• Health Care Planning

• Health Records and Information Privacy (NSW)

• Health Records Privacy (ACT or VIC)

• Ulceration of the Lower Legs (V2)

• Infection Control

• Introduction to Eyes

• Invasive Procedures

• Lifestyle Planning

• Mandatory Reporting

• Manual Tasks for Health Care Workers

• Medication Management

• Nutrition and Swallowing

• Positive Behaviour Support

• Preceptorship

Retail

•Buying for Retail

• Customer Service and Selling

• Develop a Marketing Communications Plan

• Visual Merchandising

Mining and Resources

• Managing Safety and Health for Appointed Persons (WA)

• Mining Safety and Health Awareness